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Terms of Service

Last updated: 30 August 2026

1. Who you are contracting with

Leadwire is operated by Giurgia David, an individual sole trader in Romania, contactable at giurgiad@gmail.com. “We” and “us” mean that individual. Leadwire is not a registered company.

By creating an account or using the service you agree to these terms. If you do not agree, do not use it.

2. Who this is for

Leadwire is sold to businesses, for business use. It is not offered to consumers. By using it you confirm you are acting in the course of a business.

3. What the service does

Leadwire receives a lead from your webhook, calls the sales representatives you have configured who are within their working hours, and connects the first one who accepts to the lead. If nobody is within working hours it sends a text message instead.

4. You bring your own Twilio account

Leadwire places calls and sends messages using your own Twilio account, with credentials you supply. That means:

  • Your relationship with Twilio is yours. You pay Twilio directly for every call and message. We take no share and add no markup.
  • The phone numbers used are yours, bought and held on your own account. We never buy, sell, release or bill for a number.
  • You are responsible for keeping your Twilio account funded and in good standing, and for complying with Twilio’s own policies and with the telecom rules of every country you call into — including registration requirements for sender identity where they apply.
  • If your Twilio account is suspended, out of credit, or misconfigured, calls will not be placed. That is outside our control.

We store your credentials encrypted and use them only to operate the service for you.

5. Your account

Keep your login details and your webhook secrets confidential. You are responsible for everything done through your account. Tell us promptly if you believe it has been compromised.

6. What you promise us

This section matters. By adding a phone number to Leadwire you confirm that:

  • You are entitled to enter it. You have the authority — from your client, from the individual, or from both — to place that number into a system that will call it automatically when a lead arrives.
  • The person knows. Every sales representative whose number you enter has been informed that their number is used this way and that a record is kept of calls made to them.
  • The leads asked to be contacted. Every lead you send through Leadwire submitted their details and expects to be called about the thing they enquired about.
  • You will not use it for cold outreach. Leadwire is for connecting people who have requested contact. You will not use it to dial purchased lists, to call numbers on do-not-call registers, or to make unsolicited marketing calls.
  • You have a lawful basis for each of the above under the data protection law that applies to you.

You are responsible for these things, not us, and you will cover us for any claim that arises because one of them was untrue.

7. Things you must not do

Do not use Leadwire to harass anyone, to dial premium-rate or emergency numbers, to disguise who is calling in a way the law does not allow, to test or attack our systems, or to resell access to the platform itself as a standalone product. Reselling the outcome to your own clients under your own brand is exactly what Leadwire is for, and is encouraged.

8. Price and payment

The price is $29 per active client workspace per month, capped at $497 per month regardless of how many workspaces you run.

  • An active client workspace is one with a phone number assigned and at least one sales representative.
  • An archived workspace stops counting from the day you archive it, and stops accepting leads. Archiving is reversible and deletes nothing.
  • Adding a workspace increases what you owe. It is never blocked.

Fees are payable monthly in advance and are quoted exclusive of any tax that applies. Payments are processed by Lemon Squeezy, which acts as Merchant of Record and is the authorised reseller of the service. Your purchase contract for the payment itself is with them, and they issue your invoice and handle any tax that applies in your country. Your use of the service remains governed by these terms.

We may change the price with 30 days’ notice by email. A change never applies to a period you have already paid for.

9. Availability

We work to keep Leadwire running, but we do not offer a guaranteed level of service. The service depends on providers we do not control — Twilio, our hosting, and the mobile networks — and on your own Twilio account. Calls can fail for reasons that have nothing to do with us.

Leadwire is provided as it is. We do not promise that every lead will result in a connected call.

10. Data protection

For the data in your workspace — your clients, your sales representatives, your leads — you are the controller and we act as your processor. We handle it only to run the service for you. Our Privacy Policy explains what we hold and which providers we use.

Where the law requires a separate data processing agreement, we will sign one on request.

11. If something goes wrong

To the extent the law allows, we are not liable for lost profit, lost business, lost leads, or the cost of calls placed on your own Twilio account. Our total liability to you for any claim is limited to the fees you paid us in the three months before the claim arose.

Nothing here limits liability for death, personal injury, or fraud.

12. Ending it

You can stop using Leadwire at any time and delete your account from the settings page, which removes your workspaces and their data.

We can suspend or close an account that breaches these terms, particularly section 6 or 7. Where the breach is not serious we will tell you first and give you a chance to fix it.

13. Changes

We may update these terms. If a change materially affects you we will email account holders at least 30 days beforehand. Continuing to use Leadwire after that means you accept the change.

14. Law

These terms are governed by Romanian law, and the courts of Romania have jurisdiction. If you are a business in the UK or the EU, this does not remove any protection you have that cannot be contracted out of.

15. The rest

If a clause turns out to be unenforceable, the others stand. Not enforcing something once does not mean giving it up. These terms, with the Privacy Policy, are the whole agreement between us.